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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What is Candle Stree and what does it offer?

Candle Stree is a homegrown candle brand that offers hand-poured scented soy candles with witty and honest messages. The candles are made from natural essential oils and soy wax, and come in various fragrances and sizes. The brand aims to provide a ‘vibe’ to its customers through its candles, which reflect their personality and mood.

What are the collections and fragrances of Candle Stree candles?

Candle Stree has two signature collections: Truth Bombs and F.L.Y. - First Love Yourself. Truth Bombs are candles that have humorous and relatable messages on them, such as ‘I’m not lazy, I’m on energy saving mode’, ‘I’m not a shopaholic, I’m helping the economy’, and ‘I’m not a nerd, I’m just smarter than you’. F.L.Y. - First Love Yourself are candles that promote radical self-love and empowerment, such as ‘I’m not bossy, I’m the boss’, ‘I’m not perfect, I’m original’, and ‘I’m not selfish, I’m self-care’. The candles come in various fragrances, such as cucumber lemonade, cappuccino, candy, seaside, and more.

How can I buy Candle Stree candles and what are the prices?

You can buy Candle Stree candles online through our website or Instagram page. The candles are priced between Rs 250 and Rs 1,500, depending on the size and collection. You can also avail discounts and offers by following our social media handles and subscribing to our newsletter.

Will I receive the same product that I see in the picture?

Yes, you will receive the same product that you see in the picture. Candle Stree ensures that the pictures on their website and Instagram page are accurate and authentic representations of their candles. However, please note that there may be slight variations in the color and texture of the candles due to the natural ingredients and the hand-pouring process. These variations do not affect the quality or the fragrance of the candles.

Where can I view my sales receipt?

If you have purchased a Candle Stree candle online through their website or Instagram page, you should be able to view your sales receipt in your email inbox. The sales receipt will contain the details of your order, such as the product name, quantity, price, and payment method. 

How can I return an item?
  • If you have purchased a Truth Bombs candle and you are not satisfied with the message or the fragrance, you can return it within 7 days of the delivery day, provided that the candle is unopened, brand new, and in original condition and packaging. You will receive a refund within 3-7 days via email, excluding the original and return shipping costs. You can request a return label by emailing customercare@candlestree.com with your order number and the words ‘Return Inquiry’.
  • If you have purchased a F.L.Y. - First Love Yourself candle and you want to exchange it for another fragrance or size, you can do so within 7 days of the delivery day, provided that the candle is unopened, brand new, and in original condition and packaging. You will have to pay for the return shipping costs and the difference in price, if any. You can request an exchange label by emailing customercare@candlestree.com with your order number and the words ‘Exchange Inquiry’.
  • If you have received a damaged or incorrect item, you can contact Candle Stree by email and provide photo evidence within 3 days after order delivery to receive a replacement. You will not have to pay for the return shipping costs or the replacement item. You can report a damaged or incorrect item by emailing customercare@candlestree.com with your order number and the words ‘Damage/Incorrect Inquiry’.
  • If you have purchased a candle from a third-party seller or a physical store, you will have to follow their return policy and contact them directly for any issues. Candle Stree is not responsible for the return or exchange of items that are not purchased from their website or Instagram page.
Will you restock items indicated as “out of stock?”

Thank you for your interest in Candle Stree candles. We are sorry to hear that some of the items you want are out of stock. We are working hard to restock them as soon as possible. However, we cannot guarantee a specific date or time for the availability of the items. We suggest you to check our website or Instagram page regularly for updates on our inventory. You can also subscribe to our newsletter or follow us on social media to get notified when we have new arrivals or promotions. We appreciate your patience and understanding. 😊

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